Refund policy

At Addict Cart, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we offer a Refund & Replacement Policy to address your concerns.

Conditions for Refund & Replacement:

Video Requirement: To be eligible for a refund or replacement, customers must send us a video of the product they received on our WhatsApp or email within 3 hours of receiving the delivery. This video helps us assess the condition of the product and expedite the resolution process.
Exclusions: Please note that empty lighters cases are not covered under this policy. Due to restrictions imposed by couriers on flammable substances such as fuel and butane gases, customers are required to fill the lighters on their own.
Request Submission: Customers must submit their request for return or replacement via email (contact@addictcart.com) or WhatsApp ((+91) 9356807053) within 3 days of receiving the product.
Delivery Charges: In the case of a replacement, customers are responsible for paying the delivery charges. For refunds, the delivery charges will be deducted from the total amount refunded.
Return Address: Customers can also send the product back to us at our Warehouse address: M/S Rakesh Mahale
Chawl No 3, Room No 7, Ramdas Bhoir Chawl, Manere Gaon, Ulhasnagar 4.

Note: We do not offer any guarantee or warranty with our products as they are considered fancy items.

Contact Us

If you have any questions or need further assistance regarding our Refund & Replacement Policy, please don’t hesitate to contact us at contact@addictcart.com or via WhatsApp at (+91) 9356807053. Our customer support team will be happy to assist you.